1. Introduction
Academic Champions of Excellence (ACE) respects the privacy of learners, parents or guardians, tutors, staff members, applicants and other individuals who interact with the organisation.
This Privacy Policy explains how ACE may collect, use, store and protect personal information when individuals use our website, services, communication channels or educational programmes.
2. Information We May Collect
Depending on the service being used, ACE may collect information such as:
- Name and surname
- Email address
- Telephone or WhatsApp contact details
- School and grade information
- Subjects being studied
- Academic information provided voluntarily
- Information required for educational applications
- Messages and enquiries sent to ACE
- Information provided during registration
3. How We Use Information
Personal information may be used to:
- Provide educational support and tutoring.
- Communicate with learners, parents, tutors and other authorised persons.
- Assist with educational applications.
- Provide career and tertiary education guidance.
- Manage user accounts and services.
- Respond to questions, complaints and enquiries.
- Improve ACE's educational services and website.
- Maintain organisational and administrative records.
4. Protection of Personal Information
ACE will take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to information should be limited to authorised persons who require the information for legitimate ACE activities.
5. Sharing of Information
ACE will not intentionally sell personal information to third parties.
Information may be shared where reasonably necessary for providing an ACE service, where the individual has consented, or where disclosure is required or permitted by applicable law.
6. Learner Information
Because ACE provides educational services, some information may relate to learners who are minors.
ACE will take appropriate care when handling learner information and will seek appropriate authorisation or consent where required.
7. Cookies and Website Information
The ACE website may use basic technical information required to operate the website and improve the user experience.
If cookies, analytics tools or other tracking technologies are introduced in the future, this policy may be updated to explain their use.
8. Data Retention
ACE may retain information for as long as reasonably necessary for the purpose for which it was collected, organisational record-keeping, legitimate operational purposes or where required by law.
9. Your Rights
Subject to applicable law, individuals may have rights concerning their personal information, including the right to request access to information held about them and to request correction of inaccurate information.
Requests should be directed to ACE using the contact details provided on this website.
10. Changes to This Policy
ACE may update this Privacy Policy from time to time when its services, systems or legal obligations change.
The latest version published on this website will be regarded as the current version.
11. Contact ACE
For privacy-related questions or requests, contact Academic Champions of Excellence through the contact details provided on our Contact page.
