1. Introduction
These Terms & Conditions govern the use of the Academic Champions of Excellence (ACE) website, educational services, communication platforms and related activities.
By using ACE services, users agree to comply with these Terms & Conditions and any applicable ACE rules or policies.
2. Educational Services
ACE provides educational support services which may include tutoring, study materials, academic guidance, career guidance, application assistance and other educational resources.
ACE aims to provide accurate and useful educational assistance, but cannot guarantee a particular academic result, admission outcome, examination result or application outcome.
3. Learner Responsibilities
Learners using ACE services are expected to:
- Participate respectfully in learning activities.
- Complete their own academic work.
- Follow reasonable instructions from authorised tutors.
- Respect other learners, tutors and ACE personnel.
- Provide accurate information when required.
- Use ACE resources responsibly.
4. Academic Integrity
ACE promotes independent learning and academic integrity.
ACE tutors and representatives should not complete tests, examinations, assignments or other assessed work on behalf of learners.
5. Website Use
Users must not intentionally misuse the ACE website or attempt to interfere with its operation.
Users must not attempt to gain unauthorised access to accounts, systems, databases or information belonging to ACE or another user.
6. Accounts
Where ACE provides user accounts, users are responsible for providing accurate registration information and keeping their account credentials secure.
Users should notify ACE if they believe their account has been accessed without authorisation.
7. Educational Materials
Study materials, question papers, notes, documents, graphics, website content and other resources may be protected by intellectual property rights.
Users may use ACE materials for their intended educational purposes but should not reproduce, redistribute, sell or publish protected materials without appropriate permission.
8. Third-Party Information
ACE may provide links or information relating to universities, colleges, educational institutions or other third-party services.
ACE is not responsible for information, policies, decisions or services controlled by third parties.
9. Applications and Guidance
Where ACE assists with educational or tertiary applications, users remain responsible for providing correct information and meeting the requirements and deadlines of the relevant institution.
ACE cannot guarantee admission, funding, placement or acceptance by any institution.
10. Payments and Fees
Where ACE introduces paid services, applicable fees, payment terms and conditions will be communicated to users before the relevant service is provided.
Any applicable refund or cancellation arrangements should be communicated to the user before payment.
11. Suspension or Termination
ACE may restrict or suspend access to services where reasonably necessary, including where a user seriously breaches these Terms & Conditions, applicable rules or creates a significant risk to other users or ACE.
12. Changes to These Terms
ACE may update these Terms & Conditions when its services, website or organisational requirements change.
The latest version published on the ACE website will be regarded as the current version.
13. Contact ACE
Questions concerning these Terms & Conditions may be directed to Academic Champions of Excellence using the contact details provided on the website.
